RESIDENTs expect A RESPONSE to social media InquirIes within minutes

Are you prepared to respond?

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FACT: 

INTERACTIONS WITH GOVERNMENT OFFICIALS ON SOCIAL MEDIA CAN POSITIVELY OR NEGATIVELY AFFECT THE PUBLIC'S TRUST  

Social media has created expectations of an always-on 24/7 world. Constituents look to engage with their government representatives online, and want timely, personalized interactions. The limited staffing and 8-5 office hours of government agencies often clash with those expectations.

We know the time commitment required to create frequent, customized responses and close the feedback loop can quickly become overwhelming. With communication being an important principle of good governance, it is essential for agencies and officials to ensure their social media program is meeting the needs and expectations of constituents. 

Thanks CivicSavvy for all of your work. You kept our communications flowing and the community engaged while [selectman] worked the campaign trail. It paid off with him getting elected even when it became a three person race.
— Maryanne Keeney - Principal of Public Relations LLC
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WE CAN HELP

CIVICSavvy specializes in informing and engaging community members on behalf of local government officials and agencies. Our experts will curate and create engaging content, monitor the topics and messages that are of most interest, and give you the data you need to make informed decisions.

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